Salesforce is often described as difficult to use, but the company recently won a Red dot award for its design concepts. Dynamics is perceived as easier to use mostly because people are familiar with Microsoft’s software. Its mobile applications are particularly well received by users and is praised for being process-driven. Here is a comparison between the two CRM giants.ĭynamics CRM is easy to use, and has a contemporary design. We will look at advantages and disadvantages of both Dynamics CRM and Salesforce, and help you make a decision based on your business’s unique requirements. If you are planning to invest in one of these two CRMs and perhaps integrate it with other automation software like an ERP, do not worry. The answer to all these questions is, it depends on what you want, what you need, and what you like. If these questions do not make sense, arguments regarding why Microsoft Dynamics CRM is inherently better than Salesforce CRMor vice versa do not make sense either. Is American English better than British English? Is French poetry more beautiful than English poetry? Is summer always better than winter?
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